SHIPPING & EXCHANGE
Where is my Order?
To know the status of your order, you can contact us through below channels.
Mobile: +91 8770375937 (09:30 AM - 06:30 PM IST)
Website Chat: 09:30 AM till 06:30 PM IST
What are the Shipping charges?
We offer free shipping on every item purchased through our website.
When will my order arrive?
We aim to dispatch all orders within 2 to 3 days. The estimated delivery time may vary place to place and can be delivered the next day or maximum in 7 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.
How will I know whether my order is confirmed?
Once the order is successfully placed, you will receive the following notifications via email:-
1. Email order confirmation
2. Text message order confirmation.
3. Email with tracking details and Invoice once the product is shipped.
How can I pay for my order?
You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway.
You can also pay us via PayPal.
You can also pay through Bank Transfer.
To know more, kindly call us at +91 8770375937 or drop us a mail at email@example.com
Are the prices, which appear on website, inclusive all the taxes?
In India: No, Prices are not inclusive of all taxes.
International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at +91 8770375937 or mail us at firstname.lastname@example.org
What is wallet BOT?
Wallet Bot is a smart wallet with special features like distance alarm, phone tracking, anti-theft alarm, anti-lost feature, GPS location, selfie button and many more. It is made up of premium leather and comes with an inbuilt power bank which charges smart phone quickly and never let you lose your phone or wallet.
How to connect my phone to the wallet?
To connect your phone to the wallet, visit link https://www.aristavault.com/download-form/ Present on the website. You can find the detailed instructions on the “Download App” section in the website.
Difference between wallet and wallet bot?
Main difference between wallet and wallet bot is that wallet bot comes with unique features which connects your mobile with your wallet. Thus, one device will send an alert when disconnected from the other. Just Connect with Wallet Bot and Enjoy Peace!
What is the capacity of the inbuilt power bank? Can we take out the power bank to lighten the weight?
Power bank capacity is 2500-3000mah. It’s built in with tracker chip inside, cannot be separated from wallet. But if you want a light version then go with ARISTAVAULT FINDER without power bank option.
Do we need to buy tracker separately for this wallet?
Tracker is inbuilt with this wallet and it’s very much effective. No need to buy tracker separate. It is an inbuilt feature.
Does it have RFID feature?
Is it waterproof?
This wallet is splash proof.
Does it have a c type cable?
Yes it contains Type C connector and iOS connector in box.
Do we need to charge this wallet after purchase?
Advisable to charge it after the purchase for at least one to two hours (Wallet-Bot classic only).
What is the weight and dimensions of this wallet?
Weight: 120 Grams, and dimensions: 10 x 8 x 5 cm.
From which platform I can buy all the products manufactured by Arista Vault?
You can either shop all the products from aristavault.com or from Amazon & Flipkart.
Where can I check the complete range of products?
The complete range of products are listed in aristavault.com as well as Amazon & Flipkart.
After Sale Service
What is the method to contact company representative?
A “Help” section is provided in the website where you can simply check the suitable option for you to contact the company representatives.
How to lodge a complaint against the product?
You can ask the question related to product in the “Ask us a question” section present in the product description section of the website. Also, there is a “Help” section is provided in the website where you can simply check the suitable option for you to contact the company representatives.
What is the method to submit my suggestions over a product?
You can simply email your suggestions to email@example.com.
Where can I submit the reviews of the products?
There is a customer review section present for submitting your valuable feedback just below the product section. You can easily submit the reviews on the platform according to the product you wish to submit a review upon.
What is the procedure to claim warranty?
You can contact +918770375937 or sent your query at firstname.lastname@example.org.
Where can I get more details about repair, return and replacement policy?
You can simply visit the return and replacement policy section for the details.